Last updated: August 13, 2025
Introduction
At Reservation Chart, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This website provides information about Indian Railways train services including reservation chart vacancy, PNR status, coach position, running status, and train schedule. We are an independent information portal and not affiliated with Indian Railways.
Information We May Collect
When you visit our website, we may collect the following types of information:
- Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Usage Data includes information about how you use our website, train numbers you search for, and pages you visit.
- Search Data includes train numbers, station codes, dates, and other search queries you enter on our forms for train information lookup.
We do not collect any personal information unless you voluntarily provide it to us, such as when you send us an email through our contact information.
How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our train information services
- To process your train information requests and display relevant results
- To improve our website functionality and user experience
- To monitor the usage of our service and analyze trends
- To detect, prevent and address technical issues
- To provide customer support when contacted
Train Information Processing
When you use our train information services, we may process:
- Train numbers and names you search for
- Station codes and names for boarding/destination
- Travel dates you select
- Coach and class preferences
This information is used solely to fetch and display relevant train information from publicly available APIs and is not stored permanently on our servers.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information such as:
- Session cookies to maintain your search preferences
- Analytics cookies to understand how visitors use our site
- Local storage to temporarily save your recent searches for convenience
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service effectively.
Third-Party Services and APIs
Our website integrates with third-party APIs and services to provide train information:
- Indian Railways APIs for train schedules and status
- Analytics services to understand website usage
- CDN services for faster content delivery
These third parties may have their own privacy policies governing the use of information they collect.
Third-Party Links
Our website may contain links to third-party websites including official Indian Railways websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We use HTTPS encryption for all data transmission and follow industry-standard security practices.
Data Retention
We do not permanently store personal search data. Search queries are processed in real-time to fetch train information and are not retained in our databases. Technical and usage data may be retained for analytics purposes for up to 12 months.
Your Rights
Under data protection laws, you have the right to:
- Access your personal data (if any is collected)
- Correct your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Withdraw consent where applicable
Children's Privacy
Our service is not directed to children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@reservationchart.com
Official Railway Services
Please note that this is an independent information website about Indian Railways train services, and not an official portal. For official railway services, bookings, and authoritative information, please visit: